FAQs

DO YOU SHIP TO MY COUNTRY?

You can check whether we ship to your country at checkout. 

 

WHEN WILL I BE CHARGED FOR MY ORDER?

Orders are charged immediately upon checkout.

 

WHEN WILL I RECEIVE MY ORDER?

The order is processed after checkout, the individual pieces are printed & shipped to you. The production time varies depending on the product. As soon as it leaves the warehouse you will be able to track your order.

 

I NOTICED THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE COMPLETED THE ORDER. WHAT SHOULD I DO?

If you realise your personal details are incorrect, please send us an email to hello@shopkinkin.com. Please note that we cannot edit any delivery information once your order is ready for dispatch.

 

HOW DO I CANCEL MY ORDER? 

Please note that we unfortunately do not accept any order cancellations as these automatically get forwarded to our production & shipping partner. 

 

CAN I EXCHANGE MY ITEM?

We unfortunately do not offer exchanges.

 

DO I HAVE TO PAY CUSTOM DUTIES?

All orders from Kin Kin are subject to "DDU" (Delivery Duty Unpaid) customs: the indicated price of the product does not include taxes and VAT. The recipient is responsible for all import fees, custom taxes and local taxes imposed by the country to which the shipment is made. The payment of these taxes is required in order to relieve the order from custom charges. We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. In any case, the mail courier can present you with a separate invoice for the local taxes that need to be paid. Refunds are not offered in the event customs and import duties are not paid by customer. 

All orders are shipped from Germany. No customs apply within the EU. 

 

SIZE GUIDE

For all measurements and product descriptions please check out the info text of each individual item.